Frequently Asked Questions

Your account makes it easier to make new purchases on SabiMall and track their status. With a SabiMall account, you can access your order history to look over your previous purchases and more. Print Invoices
Customer Reviews: Share your thoughts about your SabiMall purchases. Assign a one- to five-star rating and write a review for a product you purchased.
Access your downloads
Print Invoices
Delivery Addresses: Save multiple delivery addresses, that can be selected during checkout. This saves you from having to enter your address each time you place an order.
Order History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.

To change your details in your SabiMall account, log into your account and click on "Settings" in the top menu to edit your personal information.

We keep your personal data private and confidential. We will only give it out with your consent or if legally permitted to. For further details, please see SabiMall's Privacy Policy.

If you forgot your password, you can reset it. Please click on Forgot Password?/span>, submit your email address and an email will be sent with instructions on how to set a new password.

Click on the "Login" link on the top of your screen.

To place an order on SabiMall, you can either sign up or proceed to checkout as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

1. Select a category (Women, Men, Sale) to explore the available products.
2. Select from the available variations (i.e. size, colour, etc), if any. Choose the quantity you wish to purchase and click "Add to Cart".
3. You will see a number appear next to the shopping bag icon indicating the number of items you have in your shopping bag.
4. When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase. You may Keep Shopping, or click "Continue To Checkout".
5. Click on "Continue to Checkout".
6. Enter your shipping details, select your preferred payment method and make payment.

You can visit the shop's profile page or their item listing page and click the 'Inquiry' button to send a message about starting a custom order. You can view conversations via email or the Messages page under My Account once you are logged in.

You can visit the shop's profile page or their item listing page and click the 'Inquiry' button to send a message about starting a custom order. You can view conversations via email or the Messages page under My Account once you are logged in.

1. Select a category (Women, Men, Sale) to explore the available products.
2. Select from the available variations (i.e. size, colour, etc), if any. Choose the quantity you wish to purchase and click "Add to Cart".
3. You will see a number appear next to the shopping bag icon indicating the number of items you have in your shopping bag.
4. When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase. You may Keep Shopping, or click "Continue To Checkout".
5. Click on "Continue to Checkout".
6. Enter your shipping details, select your preferred payment method and make payment.

Our Made-to-order items are gowns that are produced only once an order is made. These items require production time and are dependent on the fabric and style, these will all be displayed on the product page and must be read and agreed to – prior to purchasing. You can find out more information on our Made-To-Order policy.

For sure. Your order on SabiMall can be sent to any address. You can let the shop know that it is a gift and they can add a special note if you would like.

The best way to recommend the correct size is to provide your bust, waist and hip measurements, we recommend having these done by a professional so that they are accurate. We recommend contacting the shop using the 'Send Message' button prior to placing an order so that they can assist in suggesting a size that's perfect for you.

Shops on SabiMall can offer coupons for sales or discounts on selected items whenever they choose to.

During checkout, you have the option to enter the specific coupon code and your discount will be applied to the qualifying products.

Please log into your SabiMall account to retrieve your tracking number and details. Please note that each shop on SabiMall will have varying delivery timeframes.

If you didn't receive the order email, please check your junk or spam folder. If you still can't find it, please contact us via online chat or customercare@sabimall.com.

You can cancel an order if payment has not been made. To cancel your order on SabiMall, go to your Orders page. Find the order that you'd like to cancel and click on its "Details" button. On the order details page, you will see a "Cancel Order" button if your order can be cancelled. Click on this button to cancel your order. If there's a problem with your order, you can contact SabiMall to cancel an order even after payment has been made, but before it is shipped (excluding made-to-order and commissioned products). If after 3 days of making payment, your order hasn't been shipped yet, you can cancel your order by contacting us at customercare@sabimall.com straight away. In the event your items have already been shipped, you cannot cancel your order.

Order processing times are between 1-2 business days after your order is placed. Most orders are processed within 24 hours. All orders on SabiMall are processed and shipped within 1-3 business days.

SabiMall is a marketplace bringing together independent sellers/brands from all over Nigeria. When you place an order on our website, you are buying directly from the seller/brand, and your package will come from them. This means that, if you buy from different sellers, you can expect to receive separate deliveries. Dispatch times can be found on the product page, under the 'Shipping & Location' tab.

You will receive an email with a tracking number and a link to track your package when you order has been shipped, so you can follow your order through to delivery. If you didn't receive the email, please check your junk or spam folder.

SabiMall is a marketplace bringing together independent sellers/brands from all over Nigeria. When you place an order on our website, you are buying directly from the seller/brand, and your package will come from them. This means that, if you buy from different sellers, you can expect to receive separate deliveries. Dispatch times can be found on the product page, under the 'Shipping & Location' tab.

SabiMall is a marketplace bringing together independent sellers/brands from all over Nigeria. When you place an order on our website, you are buying directly from the seller/brand, and your package will come from them. This means that, if you buy from different sellers, you can expect to receive separate deliveries. Dispatch times can be found on the product page, under the 'Shipping & Location' tab.

SabiMall is a marketplace bringing together independent sellers/brands from all over Nigeria. When you place an order on our website, you are buying directly from the seller/brand, and your package will come from them. This means that, if you buy from different sellers, you can expect to receive separate deliveries. Dispatch times can be found on the product page, under the 'Shipping & Location' tab.

Refunds for returned items will be made after the item has been received and accepted by the shop as per their return policy. The order amount minus shipping costs will be refunded. Refunds may take up to 10 working days to process after the shop has received your refund request and accepted it. Please contact us if you need any assistance in obtaining your refund.

Please visit our Return Policy here. Each seller's Returns Policy will be set out under the 'Additional Information' tab of the product. Please check carefully prior to placing an order, as some sellers are unable to offer returns.

Before returning an item purchased on SabiMall, you will need to check the shop's return policy (available on the product page) and contact them directly using our messaging system. Not all shops on SabiMall accept returns.

You will receive a shipping confirmation email once your order has been shipped by the seller. You can also check the status of your order in your SabiMall account. The status of your order will be updated to "Shipped" as soon as your order has been shipped.

For orders on SabiMall, the shop you purchase will ship your purchased items directly to you using their preferred delivery company.

The actual delivery time will depend on your location and the shipping method you have selected. For most locations, you will receive your order 3-7 days after the seller processes and fulfills your order.
Please keep in mind that the shipping time does not include the days it takes sellers to process and handle your order, which is specified on each shop's page.

All queries concerning orders and delivery details should be addressed directly with the shop(s) you’re purchasing from. If you’re ordering items from multiple shops, you’ll need to contact each one individually for information.